RUSH ORDERS:

Rush orders are subjected to a 20% rush fee. This fee is due at the time of your order and is non-refundable unless the agreed deadline for shipping is not met. For instance, if your order was agreed to be shipped on the 15th and is shipped after the 15th, a portion of your rush fee will be refunded. Rush order fees will not be refunded if the shipping company does not deliver on time. If there is a delay in shipping or any other shipping issues; unfortunately, that is out of our control. Please contact your local post office and give them your tracking information.

REPLACEMENTS:

In the event your item has been damaged during shipping, please send a picture of your damaged item via message or e-mail at 911TheMedicine@gmail.com with the subject line, "DAMAGED CANDLE". Be sure to include your order number in your email as well. Your email or message must be received within 3 days of delivery of your items.

REFUNDS:

If you are unhappy with your order and wish to be issued a refund, please send me a message or an email at 911TheMedicine@gmail.com within 3 days of the delivery of your package. Your satisfaction is VERY important to us! (Don’t be shy, you won’t hurt our feelings, it’s our job to make sure you're in love with your candles and treats!) However, in this situation, you would ship back your items in the condition that you have received them in (unused). You are also responsible for shipping both ways and any fees that occur. Please note that returned items are subjected to a 10% restocking fee which will be deducted from your refund. Once your returned item(s) have been received, your refund will be processed.

CUSTOM/PERSONALIZED/WHOLESALE ORDER REFUNDS:

Custom/personalized/wholesale orders are by far our favorite! It allows us to create a lasting, memento of your special event! When completing a custom/personalized/wholesale order, we order supplies to create your order. If a custom/personalized/wholesale order is canceled, subsequently we will have to cancel the supply order from our supplier who will charge a restocking fee for returning the supplies.

Due to the nature of custom/personalized/wholesale orders, there will be a 40% restocking fee charged for ALL custom/personalized/wholesale orders that are cancelled within 72 hours/3 days of receiving your payment to compensate for the supplies ordered from my supplier to create your order. Please note that all sales are final for custom/personalized/wholesale orders after 72 hours/3 days of payment and are not eligible for a refund. Restocking fees will be deducted from your refund.

If you're unsure if you'd like to place a custom/personalized/wholesale order, feel free to message or email us at 911TheMedicine@gmail.com.

If you have any questions, we would love to hear from you. Send us a message or email, prior to your order with any questions that you may have! =)